SHIPPING POLICY

Capelle Miami is committed to ensuring best-in-class service so you can enjoy your order as soon as possible. This policy outlines how we process and ship orders, our shipping rates, delivery times, and things to keep in mind for both domestic and international orders.

Order Processing

 

As soon as your order is confirmed, it is sent to the warehouse and the clock starts for Capelle Miami to get your order ready to ship. Allow up to 2 business days from when your order confirmation is generated.

Major holidays, seasonal peaks, and promotional events can cause slightly longer processing times. We’ll do our best to give you a heads-up when extended processing is expected.

We operate Monday through Friday, 7 AM to 4 PM EST. The warehouse does not operate on Saturdays, Sundays, or US holidays.

 

Shipping and Transit

 

Once your order is ready, it’s handed over to the carrier and transit time begins.

Where We Ship

We ship from Florida, USA to customers in 200+ countries and territories worldwide.

Due to applicable trade restrictions and operational considerations, we are currently unable to ship to: Cuba, Iran, North Korea, Russia, Belarus, Syria, Venezuela, Myanmar, Sudan, Yemen, Afghanistan, Eritrea, Libya, Mali, Somalia, South Sudan, and the Central African Republic. This list is reviewed periodically and may change.

Shipping Address Responsibility

It is the customer’s responsibility to provide a complete and accurate shipping address at checkout. We are not able to make any address changes once the order has been submitted, or issue refunds or replacements for packages delivered to an incorrect or incomplete address.

We do not auto-populate any customer data beyond recognizing whether you have an account with us. If your browser auto-populates information, please double-check the details before submitting your order.

In some destinations, local addresses do not include a traditional house or street number. In those cases, please include landmarks, building names, or other directional details in the address fields so your local carrier can locate you.

Carriers, Rates & Transit Times

Shipping rates are calculated at checkout based on destination, package weight, and service availability. The exact rate is shown before payment. We select the most appropriate carrier for your location to meet the promised transit window.

Service	Estimated Transit
US Standard	3–5 business days
US Express	1–3 business days
International Priority	4–10 business days depending on country

The estimated delivery window will be shown at checkout and depends on the shipping destination and service availability. Once your order has shipped, you will receive an email with tracking information. If you do not see this email within 2 business days of placing your order, please check your spam, junk, or promotions folders before reaching out.

While we work hard to meet estimated delivery times, we cannot guarantee them and are not responsible for delays caused by circumstances beyond our control, including weather events, carrier disruptions, customs processing, and air travel delays.

Note: Express shipping shortens your package’s time with the carrier (transit time) only. It does not shorten the order processing window described above.

Free Shipping

•        Free US Standard shipping on domestic orders over $150 USD

•        Free US Express shipping on domestic orders over $300 USD

•        Free International Priority shipping on international orders over $300 USD (shown in your local currency)

 

International Orders, Customs & Duties

 

Your country may charge customs duties, import taxes, or VAT on international orders. While we’re proud to serve customers in 200+ countries, every local government sets their own rules, and those rules change frequently. We don’t have the ability to negotiate or advise on potential charges and therefore can’t estimate or include them in your order total.

When your package reaches your country and is subject to additional regulations, the carrier or a customs representative will contact you with further instruction on how you can get your package delivered. If applicable, additional monies are paid directly to your government or local agency without any involvement or visibility by Capelle Miami or our staff.

Why We Can’t Estimate or Include Duties

Customs duties and taxes vary widely by country, by product category, and by current trade rules. The same product can be assessed differently depending on local regulations at the time of import, and rates change frequently. Any estimate we provided would risk being inaccurate, which would undermine our commitment to providing a best-in-class, confident service.

If you’d like to estimate customs charges before ordering, please contact your local customs authority or government — they are the only reliable source for current rates in your country.

 

Refused or Returned Packages

 

If a package is refused at delivery or returned to sender by the carrier for any other reason, we will issue store credit equal to the order subtotal once the package returns to our Florida warehouse, less the original outbound shipping cost and any return-shipping fees imposed by the carrier. Due to the length of time this process can take, we reserve the right to hold refunds for 30 days until final cost determinations can be made.

We are not able to refund or reimburse customs duties already paid to a foreign government in connection with a refused package; those refunds, where available, must be requested directly from your customs authority.

 

Capelle Shipping Promise (United States Only)

 

US customers may add the Capelle Shipping Promise at checkout for additional delivery protection. The Capelle Shipping Promise covers lost or damaged packages during transit, provided the correct shipping address was supplied at checkout.

The Capelle Shipping Promise does not apply to:

•        Orders shipped to an incorrect or incomplete address provided by the customer

•        Packages marked as delivered by the carrier to the address provided at checkout

•        International orders (the Capelle Shipping Promise is currently US-only)

•        Delays or losses resulting from customs issues, unpaid duties, or refused delivery

 

If the Capelle Shipping Promise is not selected, Capelle Miami is not liable for lost, stolen, or damaged shipments once the order has been handed over to the carrier.

To report a valid claim, please email hello@capellemiami.com with your order details and a brief description of the issue. Include images or other documentation available to support your claim. Our team will respond within 2 business days.

 

Questions

 

If you have any questions about this policy, please email hello@capellemiami.com. We aim to respond within 2 business days.