Shipping policy

Capelle Miami is committed to best-in-class service so you can enjoy your order as soon as possible. This policy covers how we process and ship orders, our shipping rates, delivery times, and what to keep in mind for domestic and international orders.

All prices and shipping rates on capellemiami.com are in US dollars.

Order Processing

Once your order is confirmed it is sent to our warehouse and the clock starts. Allow up to 2 business days from your order confirmation for your order to be ready to ship.

Major holidays, seasonal peaks, and promotional events can cause slightly longer processing times. We do our best to give you a heads-up when extended processing is expected.

We operate Monday through Friday, 7 AM to 4 PM EST. The warehouse does not operate on Saturdays, Sundays, or US holidays.

Shipping and Transit

Once your order is ready it is handed to the carrier and transit time begins.

Where We Ship

We ship from Florida, USA to customers in 200+ countries and territories worldwide.

Due to trade restrictions and operational considerations we are currently unable to ship to Cuba, Iran, North Korea, Russia, Belarus, Syria, Venezuela, Myanmar, Sudan, Yemen, Afghanistan, Eritrea, Libya, Mali, Somalia, South Sudan, and the Central African Republic. This list is reviewed periodically and may change.

Shipping Address Responsibility

It is your responsibility to provide a complete and accurate shipping address at checkout. We are not able to make address changes once the order has been submitted, or to refund or replace packages delivered to an incorrect or incomplete address.

We do not auto-populate customer data beyond recognizing whether you have an account with us. If your browser auto-fills information, please double-check the details before submitting your order.

In some destinations local addresses do not include a traditional house or street number. In those cases please include landmarks, building names, or other directional details in the address fields so your local carrier can find you.

Carriers, Rates and Transit Times

Shipping rates are calculated at checkout based on destination, package weight, and service availability. The exact rate is shown before payment. We select the most appropriate carrier for your location to meet the promised transit window.

The estimated delivery window shown at checkout depends on destination and service availability. Once your order has shipped you will receive an email with tracking. If you do not see it within 2 business days of ordering, check your spam, junk, or promotions folders before reaching out.

We work hard to meet estimated delivery times but cannot guarantee them, and we are not responsible for delays caused by circumstances beyond our control, including weather, carrier disruptions, customs processing, and air travel delays.

Note. Express shipping shortens your package's time with the carrier only. It does not shorten the order processing window above.

Free Shipping

• Free US Standard shipping on domestic orders over $150 USD
• Free US Express shipping on domestic orders over $500 USD
• Free International Priority shipping on international orders over $400 USD

Thresholds are based on the order subtotal after discounts, before tax and duties.

International Orders, Customs and Duties

Your country may charge customs duties, import taxes, or VAT on international orders. We are proud to serve customers in 200+ countries, and every local government sets its own rules, which change often. We do not have the ability to negotiate or advise on these charges and cannot estimate or include them in your order total.

When your package reaches your country and is subject to additional charges, the carrier or a customs representative will contact you with instructions. Any amounts due are paid directly to your government or local agency, without involvement or visibility by Capelle Miami.

Why We Cannot Estimate or Include Duties

Customs duties and taxes vary widely by country, product category, and current trade rules. The same product can be assessed differently depending on local regulations at the time of import. Any estimate we provided would risk being inaccurate, which would undermine our commitment to a confident, best-in-class service.

If you would like to estimate customs charges before ordering, contact your local customs authority or government. They are the only reliable source for current rates in your country.

Refused or Returned Packages

If a package is refused at delivery or returned to sender by the carrier for any reason, we will issue store credit equal to the order subtotal once the package returns to our Florida warehouse, less the original outbound shipping cost and any return-shipping fees imposed by the carrier. Because this process can take time, we reserve the right to hold refunds for 30 days until final costs are known.

We are not able to refund or reimburse customs duties already paid to a foreign government in connection with a refused package. Those refunds, where available, must be requested directly from your customs authority.

Capelle Shipping Promise (United States Only)

US customers may add the Capelle Shipping Promise at checkout for additional delivery protection. It covers lost or damaged packages in transit, provided the correct shipping address was supplied at checkout.

The Capelle Shipping Promise does not apply to

• Orders shipped to an incorrect or incomplete address provided by the customer
• Packages marked as delivered by the carrier to the address provided at checkout
• International orders (the Capelle Shipping Promise is currently US only)
• Delays or losses resulting from customs issues, unpaid duties, or refused delivery

The Capelle Shipping Promise is not refundable once the order has shipped.

If the Capelle Shipping Promise is not selected, Capelle Miami is not liable for lost, stolen, or damaged shipments once the order has been handed to the carrier.

To report a valid claim, email hello@capellemiami.com with your order details and a brief description of the issue. Include images or other documentation to support your claim. Our team will respond within 2 business days.

Questions

Email hello@capellemiami.com. We aim to respond within 2 business days.