Frequently Ask Questions

Orders & Shipping

What currency are prices in?

All prices and shipping rates are in US dollars. Your bank or card provider converts to your local currency at their rate.

How long does order processing take?

Orders are processed within 2 business days, Monday through Friday, excluding holidays.

Can I cancel or change my order after placing it?

Once an order is placed, it is immediately sent to our warehouse for processing and cannot be canceled or modified.

Do you ship on weekends or holidays?

No. Orders ship Monday through Friday, excluding holidays.

Where do orders ship from?

All orders ship from Miami, Florida, USA. We do not ship on weekends or US holidays.

How much does shipping cost?

Rates are shown at checkout based on your address and package weight.

  • Free US Standard shipping over $150
  • Free US Express shipping over $500
  • Free International Priority shipping over $400

All prices and rates are in US dollars.

How long does delivery take?

Estimates once the carrier has your package. US Standard 3 to 5 business days. US Express 1 to 3 business days. International Priority 3 to 10 business days depending on country. These do not include the 2 business day processing window and are not guaranteed.

Do you ship internationally?

Yes, to 200+ countries. International orders ship Delivered Duties Unpaid, so any duties, taxes, or import fees are billed to you by your local customs authority. We cannot estimate, include, or refund those charges. Free International Priority shipping over $400 USD.

I entered the wrong address. Can you fix it?

No. Orders cannot be edited once placed, and we cannot refund or replace packages delivered to an incorrect or incomplete address. Please check your address before you pay.

What is the CAPELLE MIAMI Shipping Promise?

Optional protection at checkout for US orders. It covers packages lost, stolen, or damaged in transit when the correct address was provided. Without it we are not liable once the carrier has the package. The Shipping Promise is not refundable once the order ships. To claim, email hello@capellemiami.com with your order number.

Do you offer pay in installments?

Yes. Shop Pay Installments and Afterpay are available at checkout.

Do shipping policies apply to retail partner purchases?

No. Orders placed through retail partners are governed by the retailer’s shipping policies.

Returns & Exchanges

What is your return window?

Returns must be initiated within 30 days of delivery.

What condition must items be in to qualify for a return?

Items must be returned in like-new condition with original tags, storage pouch, and packaging included. Trying on is fine. Wearing for swimming, working out, or a day out is not.

Are returns free?

US returns are free. International customers pay return shipping and receive store credit only.

What is refunded?

The price paid for the returned item. Original shipping charges are not refunded. Gift cards and the Shipping Promise are not refundable. Customs duties and taxes are not refunded.

Can I get a refund to my original payment method?

US orders may receive a refund to the original payment method if eligible. International orders receive store credit only.

How long do refunds take?

Approved refunds and store credits are processed within 10 business days.

Can I exchange?

One complimentary exchange per order on US orders, shipping both ways on us. The replacement is store credit only if returned. Your 30-day window runs from the original delivery date. A second exchange is allowed with return shipping at your cost.

Are final sale and clearance items returnable?

No. Items marked final sale or clearance are not eligible for return, refund, or exchange.

What about items purchased during promotions?

Promotional items (not marked final sale) are eligible for store credit only.

What if my return doesn’t meet the requirements?

Every return is inspected. If it does not meet the requirements we may void the return, or issue a partial store credit at our discretion. A missing storage pouch is a $5 deduction.

How do I start a return or exchange?

Log into your account, select the order and item, and submit a return request. We respond within 2 business days.

Do you accept returns for items bought from retail partners?

No. Items purchased through retail partners must be returned to the original retailer.

Product & Fit

What makes your shorts different?

It's the liner. A never mesh, no chafe compression liner with a barely there feel and a second skin fit. Built for the water, the gym, golf, the boat, and dinner without an outfit change.

Which length should I choose?

3", 6", and 9" inseams. 3" is the shortest for pool and beach, 6" is the classic, 9" sits at the knee and reads most like a regular short. Size charts are on every product page.

How do I wash them?

Cold rinse after salt or chlorine, machine wash cold, hang dry. No bleach, no dryer, no iron.

Why did my Switch shorts stop changing color?

Switch fabric reacts to water temperature and needs a full soak, not a splash. Heat, dryers, and harsh detergent fade the effect. Cold wash and hang dry keep it working.

Privacy

Do you sell my personal information?

No. We do not sell personal information.

Can I opt out of marketing emails?

Yes. You can unsubscribe from promotional emails at any time.

How do I unsubscribe from SMS marketing messages?

You can unsubscribe at any time by replying STOP to any message or by using the unsubscribe link where available. You’ll receive a one-time confirmation, and no further messages will be sent unless you re-subscribe.

Is there a cost to receive SMS messages?

CAPELLE MIAMI does not charge for SMS messages. Message and data rates may apply depending on your wireless provider.

What if I change my phone number?

If your mobile number changes, you’ll need to re-subscribe using your new number.

Accessibility

Is your website accessible?

We strive to provide an accessible experience and aim to follow WCAG 2.1 Level AA guidelines.

What if I need help using the website?

If you experience any difficulty, contact us at hello@capellemiami.com and we’ll assist you.